Privacy Notice
Information protection
Effective Date: November 2024
At The Balanced Physiotherapist, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Notice outlines how we collect, use, disclose, and safeguard your information when you engage our home physiotherapy services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, contact information (phone number, email address), address, date of birth, and emergency contact details.
- Health Information: Medical history, current health conditions, treatment plans, and any other relevant health data necessary for providing effective physiotherapy services.
2. How We Use Your Information
We use your information for the following purposes:
- To provide and manage your physiotherapy services.
- To communicate with you regarding appointments, treatment plans, and any changes to our services.
- To comply with legal and regulatory requirements.
- To improve our services through feedback and assessments.
3. Disclosure of Your Information
All information given will remain strictly confidential. There are some instances where me may share your information with your consent:
- Healthcare Providers: Other medical professionals involved in your care, as needed for your treatment.
- Next-of-kin: With your consent, we may share information with your documented next-of-kin.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. This includes secure storage of physical and digital records.
5. Your Rights
You have the right to:
- Access your personal information.
- Request correction of any inaccuracies in your information.
- Withdraw consent for processing your data at any time, subject to legal or contractual obligations.
- Request the deletion of your personal data, where applicable.
Consent
1. Obtaining Informed Consent
Before commencing any treatment, our physiotherapist will provide you with:
- Details of the Proposed Treatment: An explanation of the treatment techniques, procedures, and expected outcomes.
- Potential Benefits: An overview of the potential positive outcomes of the treatment.
- Risks and Side Effects: Information about any possible risks, complications, or side effects associated with the treatment.
- Alternative Options: Discussion of alternative treatments or therapies available, including the option to not proceed with treatment.
2. Mental Capacity:
- If a client has an impairment of the mind or brain which may cause them to lack capacity to make informed decisions about their treatment or care, a mental capacity assessment will be undertaken.
- If a client is assessed not to have capacity to make this decision, a discussion will follow with the client's next-of-kin to decide on what is in their best interests, and how to proceed.
3. Your Rights
You have the right to:
- Ask questions about your treatment and receive clear, understandable answers.
- Make informed decisions regarding your treatment, including the right to refuse or withdraw consent at any time.
- Have a family member, friend or other trusted individual present throughout any session.
- Review your treatment plan and request changes if necessary.
4. Documentation of Consent
Consent will be documented in notes written by the treating physiotherapist.
5. Revoking Consent
You have the right to revoke your consent at any time before or during the treatment. If you choose to withdraw consent, we will respect your decision and discuss alternative options with you.
Contact
e-mail: andrew@thebalancedphysio.co.uk
call or text: 07505 362 676
Bookings cancelled less than 24hrs prior to appointment time will incur payment of 50% payment of session cost.
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